Privacy Policy
This Privacy Policy explains how Lingo Masters processes personal data when you use our website, contact us, or take part in our language courses and tutoring services. It applies to enquiries, enrolment, scheduling, lesson administration, and related support for small-group language courses in Johannesburg.
This summary highlights how to navigate the information provided in this policy.
Contact Details
How We Use Data
We use personal data to respond to enquiries, assess course level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare progress summaries, process payments, maintain records, improve website performance, and meet legal or operational obligations. We do not use personal data for purposes that are incompatible with these functions.
Service Providers
We may share personal data with service providers that help us operate the website, process payments, manage communications, support scheduling, or maintain records. Where we use such providers, we expect them to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.
Legal Disclosure
We may disclose personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the administration of our services. Any disclosure is limited to what is reasonably required for the relevant purpose.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where retention is no longer justified. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for enough information to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal data for the period needed to manage enquiries, enrolment, lessons, payments, and any follow-up administration. Some records may be kept longer where required by law, tax, accounting, dispute handling, or legitimate business needs. When data is no longer needed, we take reasonable steps to delete it or de-identify it.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, data handling practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. We recommend checking the policy periodically for the current version.
Data We Collect
We may process identification and contact details, course level and timetable preferences, enrolment and payment records, attendance and progress information, messages sent through our website or other contact methods, and limited technical data such as device or browser information. We collect only what is reasonably needed to manage course enquiries, screening, scheduling, lessons, administration, and related support.
How We Collect Data
We receive personal data directly from you when you submit an enquiry, arrange a screening, enrol in a course, attend lessons, or communicate with us. We may also generate or record information during course administration, such as attendance, timetable changes, progress summaries, and payment status. Some technical data is collected automatically when the website is used.
Cookies We Use
We may use session cookies to keep the site working during a visit, persistent cookies to remember basic preferences, and limited analytics or performance cookies to understand site use and improve reliability. Cookies are not used to collect more information than is needed for these purposes, and they may be managed through browser controls where supported.
Cookie Controls
You may control cookies through your browser or device settings and, where available, through on-site preference tools. If cookies are disabled, some website functions may not work as intended. We do not rely on cookie settings to override legal or operational requirements that apply to essential site functions.